At G&S, we believe that customer service is not a department, it is an attitude. It is an integral part of our philosophy. One of the ways G&S stands out from the competition starts with you the customer.
- Providing customer service that exceeds expectations
- Building long lasting and mutually beneficial relationships
- Delivering exceptional product quality
This is the combination that sets us apart. It is the combination that has earned us the title “The Compressor People”.
We invite you come experience first-hand, the G&S difference.
Roger Staubach said “There are no traffic jams along the extra mile”. When you call for support you have our full commitment to providing the information you’ll need. Unlike the local wholesalers and distributors, compressors are all we do. We have the experience and resources to help you identify and resolve technical issues quickly and efficiently. There are very few ready to travel that extra mile for you, the G&S team is always ready.
What Does Our Customer Service Look Like?
Before Sale – During Sale – After Sale
When you call G&S during business hours, one thing stands out right away; a live person answers the phone. It is very rare to get a recording*. We are always happy to identify the nature of your call and connect you to the right personnel.
Compressor Selection -Identifying the solution to best meet your needs.
Selecting a replacement compressor is usually a fairly simple task, a like for like replacement. On rare occasions, an alternative replacement model may be available as a more suitable long term solution.
We will be happy to present this option to you along with any technical information necessary to present the solution to your customer.
Our quotes reflect the cost of compressor, recommended accessories, and freight. The freight cost listed is for the outbound compressor and returning core.
Time moves quickly, we all get busy and unfortunately sometimes things have a tendency to fall through the cracks. Our quote follow up program has proven very beneficial to customers. We often hear “thank for reminding me, I forgot all about that quote”, and the customer is often able to convert the otherwise forgotten quote into a sale.
Communication and collaboration are essential components to any beneficial partnership. The follow up call is a great opportunity to team up and discuss what is needed to help you secure the project. At G&S, we possess the flexibility to deliver the individual solutions you require.
The order process is kept simple and intended to proceed quickly, yet there are checks and balances in place to minimize error. Downtime equals lost revenue for your customer and the order process is designed to help prevent any unnecessary delay.
Tell us where you want the compressor and when you need it there, we take care of the rest. We negotiate with top freight carriers to ensure the safest transport at the best prices.
Our customs brokers have been facilitating international shipments for us since 1984. Compressors go back and forth between Canada and the US almost daily without issue. ...More
Core returns easy as 1-2-3. We know you’re busy and we keep it as easy as possible. All the documents for the core return come pre-filled in the packet attached to the compressor you receive from G&S. All you have to do is
1. Sign it
2. Date it
3. Call transport for pick up.
That’s it. If you happen to misplace the documents, no problem, just give us a call and we’ll email you a new set.